Synaptyx ("we") operates synaptyx.cloud and the Synaptyx control plane. This page explains what we collect, what we don't, and how to ask us to delete it.
What we collect
Account email and company name. Billing details (handled by our payment processor). Anonymous, cookieless usage stats via Plausible. Your secrets, vault notes, and saved session transcripts are BYOK end-to-end encrypted before they reach our servers - we cannot read them. Live terminal sessions streamed to the control plane are processed server-side for real-time watching and replay; they are encrypted at rest (storage-level), tenant-isolated, access-controlled, and kept only for your configured retention window. BYOK encryption applies to vault blobs and session metadata; it does not extend to the live event stream itself.
What we share
Nothing with advertisers. Payment processor (Stripe) receives card details. Cloud provider (Hetzner) hosts encrypted blobs. That's it.
Your rights
GDPR + CCPA both apply. Email privacy@synaptyx.cloud to delete, export, or correct your data within 30 days.